Copyright © 2021 Raw Beauty Group


It happens we sometimes get a product that isn’t any good or isn’t working how it should. Our returns policy has been designed to help assist in these rare times a product has to be returned to us.
At Raw Beauty Studio, should you receive the incorrect product, if your product is faulty, or your product has been damaged in transit, a return will be accepted? We may request photographic evidence and the return of the product, and in return we offer a money back refund, or exchange – subject to the availability of stock.
You must contact us within two days from delivery, as per the tracking delivery details, to request a return. We should receive the product from you within seven business days of delivery, unless negotiated otherwise. We may request photo evidence for the reason of the return, prior to return approval being granted. Should you fail to provide this evidence, the indication will be that you do not wish to proceed with the return and the sale will be deemed completed.
Raw Beauty Studio will not process a refund if the required information has not been presented to us, including photographic evidence of the faulty product, the return of the product in the requested condition (and within the required time frame), or we are unable to confirm the purchaser’s claims. A refund will be processed upon receipt of the faulty product and independent confirmation of the purchaser’s concerns has been met.
A refund or return will not be issued in the following circumstances –
Please Note: Due to health & hygiene, returns will only be accepted for samples or an unsealed mini if they have been damaged in transit or the incorrect item has been received. This also applies to any of our beauty products or deodorant products.
Raw Beauty Studio takes every possible to display accurate pictures, colours and details of products; an omission is never intentional. The colour settings on computer monitors vary greatly, and we cannot guarantee that a buyer’s monitor will display colours that are completely accurate to a product shown in natural light. Please contact us before purchasing your item if you have any doubts at all about the product; otherwise there will be no refund for an item appearing different. Please keep in mind that we source our products from a number of different world wide suppliers and as a result, the product packaging may be different to what you have been used to in the past. This is also true in the cases of manufacturers updating formulas and packaging of their products which also happens.
Refund Costs
In the case of a refund being made to a PayPal account, these will be processed within 3 – 5 business days (PayPal processing times). You will then be notified of the refund transaction details.
If the wrong item has been received the original item must be returned unopened and in perfect resale condition within seven (7) working days. The replacement product will be dispatched (subject to stock levels) once the original product has been received by us. If the buyer does not return the product then we will assume that the buyer is happy and intends to keep the original product.
If the incorrect item has been received we will pay the postage cost of returning the original parcel. (Refund will not exceed $15AUD). If the item is not returned to us within seven (7) business days, we will assume that the sale is completed, and the return of the item will not be accepted.
Further Information
Even though all our products are authentic, purchasers of our products may still have questions.
Please check out our Frequently Asked Questions Page for the answers to the below and any other questions you might have.
Copyright © 2021 Raw Beauty Group