Raw Beauty Studio Delivers
At Raw Beauty Studio we know everyone wants to smell good and we do everything we can to get each and everyone of our valued customers their items in the quickest and most effective manner possible.
Smell Good Fast at Raw Beauty Studio
At Raw Beauty Studio we ship to you from our Qld based or direct from our suppliers within one business day from receipt of your payment (excluding public holidays).
New Zealand, Canadian and United States Customers
For customers based outside of Australia, we may send your fragrance direct to you from our supplier to ensure the fastest possible delivery time. While products will be packaged in the original product packaging provided by the manufacturer, this packaging sometimes varies from country to country. Consequently you may notice slight differences to the packaging of a product you have previously purchased in your own country.
Your prompt and efficient delivery is ensured by our use of number of different courier options based on your location and the Customs Department. Your signature will be required on delivery as this will assist to minimise delays and ensure prompt delivery of your order. This practice is particularly important around busy holidays, such as Mother’s and Father’s Day, Valentine’s Day and the Christmas holiday period.
Your Address Details
Raw Beauty Studio will ship your order to any New Zealand, US, Canadian or Australian physical street address. As your order will require a signature on delivery it is essential that you provide us with your physical street address (personal or business) and not a Post Office box number.
Payment of goods
Payment can be made by PayPal, using the linked primary or delivery address.
Once your payment has been received your order will then be processed and forwarded to our warehouse for packing. At this point no cancellations or amendments to your order will be accepted.
It is your responsibility as the purchaser to ensure that your delivery address details are accurate, prior to checkout. We will not act on PayPal messages should your delivery address change. If making payment by credit card or bank direct deposit, the delivery address should match the cardholders address, thereby protecting both parties and avoiding any possibility of fraud. We will always use the address stipulated on your PayPal account unless otherwise advised.
Tracking of Your Order
You can request a tracking number from us and once we have been issued it via the relevant company we will make it available to you. You can track your order with the relevant courier company by using the Tracking Number on your purchase document. Should your order not be received within fifteen (15) working days from dispatch, and your order cannot be located with tracking, please contact us immediately to enable us to commence an investigation.
If your order has been dispatched from our Queensland warehouse, please contact us via email or telephone and we will contact the relevant courier company to track your item on your behalf. We will always endeavour to reply to your enquiry regarding delivery within 24hrs and will update you at that point even if we are still waiting on information which can sometimes occur, especially on weekends or public holidays in the relevant delivery location.
While we do use courier companies that offer live tracking of items, this tracking may not commence for up to 48hrs from time of dispatch in some instances and we ask that you please allow this time when tracking your item/s. When attempting delivery, if your address is unattended your driver will leave a Missed Delivery card. To avoid having your order returned to sender, you should immediately contact the courier company or us to arrange delivery, or collection. We will also attempt to contact you where possible to make you aware of the missed delivery and to arrange redelivery of your item to either the same address or an alternative one. Please note, that if the courier company used charges a redelivery fee, this fee may be passed on to you at our discretion.
Because most perfumes have an alcohol base, perfumes are classified as a Class 3 Flammable Liquid, therefore under the Australian Dangerous Goods Code and Regulations, legally they cannot be sent by air, and this includes Express Post. All perfumes must therefore travel by road, and carry with them a Consumer Commodities Dangerous Goods document.
Post Office Box Addresses
We will ship your order to any address in New Zealand, US, Canadian or Australia, and prefer the use of physical street addresses, either personal or business (please provide building name where possible.), due to our policy of obtaining a signature when delivery is completed. If using a Post Office Box address, remember that your box is available to any key holder, and also that a signature is still required from yourself, or your authorised representative, photo ID may also be required. You should then acknowledge that the use of a Post Office box address could delay the delivery of your order. These delays can be as long as 5 additional business days in some instances.
Parcels Returned to Sender
If we are unable to deliver a parcel due to an incorrect or incomplete address, or non-collection, it will be returned to us. We will then attempt to make contact with you, the purchaser. Your parcel could take up to fourteen days to be received by us. You will then be responsible for an additional $10 shipping charge and you will be issued with a PayPal invoice for the additional postage charges. Your order will be cancelled if your new invoice is not settled within seven business days, and all costs incurred will be deducted prior to the issue of a refund.
The majority of our orders are shipped via DHL, TNT or Couriers Please simply because it is faster and more efficient to do so. A parcel ordered and delivered via these couriers will generally be delivered within 4-7 business days from the day of ordering and payment having been received.
In the event Australia Post is used please note that it can take up to 15 business days for delivery due the fact that every item sent via this method travels via road transport which obviously can slow the delivery process down.
Delivery times for country and regional areas depend on the destination distance from our Qld warehouse or if sent direct from our US supplier. Post Office boxes and remote areas, such as outback Western Australia, far north Queensland, outback Northern Territory and Australian Islands will experience longer delivery times. Some remote areas could take as long as fifteen business days for delivery. Large volumes of delivery in November and December and other major holiday periods could also result in delivery delays.
We ask for your patience and understanding during these times as we treat each order with priority, but they are processed in the order in which they are received and all orders are dispatched within 24hrs of the paid order is received by us, with the exception of orders received on weekends or local public holidays, which means they are processed on the next working day and again dispatched within 24hrs. We take delivery times very seriously as we like to get your order to you as quickly as possible and ask that you please take note of delivery times on all our items as clearly advertised.
Using both TNT, DHL and Couriers Please within Australia does allow us to use the option of live tracking and you will be issued with a tracking number when these are available to allow you to track your item and its expected delivery date.
Please Note: Australia Post does not provide details of live tracking.
If you need to contact either of our courier companies during or after delivery of your item you may do so on the below numbers or you may contact us and we can either answer your enquiry or contact the relevant couriers on your behalf and will endeavour to reply to you within 24hrs. As stated above, this is on a case by case basis depending on the enquiry as. Some enquiries will need further investigation by the courier company before they can provide us with a response and therefore us giving you that response.
Please call DHL on 131406 and have your tracking number with you
Please call TNT on 131150 and have your tracking number with you
Please call Couriers Please on 1300 361 000 and have your tracking number with you
Please call Australia Post 13 76 78 and have your tracking number with you
If your item has been sent direct to you from our supplier, as they are based in the US, the item will need to have customs clearance before being delivered. This process should not slow down any delivery times quotes except in very rare cases or at times of busy processing such as Christmas and other major holidays in the destinations country.
Customs inspect approximately 5% of all orders to confirm that the contents match their documentation. If this should occur, the declaration/box will be noted. Orders under $1000 do not usually incur duty, however if an order does incur duty the purchaser is responsible for this cost.
We take our role as your beauty supplier of choice very seriously and will always strive to give you the best shopping experience as we possibly can each and every time you shop with us. If for some reason you are not entirely happy with your order or we have missed something, please let us know ASAP so we can act accordingly to rectify this in the shortest possible time. We want you to smell good 24/7 with one of our awesome products.
For our eBay customers, please message us through messages or feel free to contact us on our toll free number 1300 729 232
For our website customers, please email us on the provided email address or feel free to contact us on our toll free number 1300 729 232
The sooner we know about a problem the sooner we can fix it to the benefit of all concerned and the sooner you can start to smell good with your beautiful product
Thank you for shopping with Raw Beauty Studio and we look forward to your continued support when you next shop with us.